Legal
Friends of Isaac's Food Bank CIC is a Community Interest Company that provides food support and practical assistance to individuals and families experiencing hardship. We operate six collection sites, open 365 days a year, enabling people to access food parcels when they need them most.
We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Friends of Isaac's Food Bank CIC is the Data Controller responsible for your personal information.
The information we collect depends on your relationship with us.
We may collect:
We do not routinely collect health or dietary information unless it is voluntarily disclosed and necessary to provide support.
We accept both professional referrals and self-referrals. Where referrals are made by third parties, we may receive information from local authorities, schools, housing providers, social workers, support organisations, and other charities and community groups.
We may collect name, address, contact details, emergency contact information, volunteer availability, volunteer records and training information, and DBS information where required.
We may collect name, contact details, donation history, and Gift Aid information where applicable.
If you contact us through our website or by email, we may collect information you choose to provide.
We use personal information to:
We process personal information under one or more of the following lawful bases:
We may share information where necessary with:
We will never sell your personal information to third parties. Information will only be shared where it is lawful, necessary, and proportionate to do so.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, and operational requirements. Specific retention periods are detailed within our Data Retention Schedule.
We take appropriate technical and organisational measures to protect personal information, including:
Friends of Isaac's Food Bank CIC may use photographs, testimonials, and case studies to promote our work, celebrate achievements, and demonstrate impact.
Where an individual can be identified, we will seek appropriate consent before publication unless another lawful basis applies. Consent may be withdrawn at any time by contacting us at friendsofisaacs@hotmail.com.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at friendsofisaacs@hotmail.com or on 07496 381323.
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection:
We may update this Privacy Notice from time to time to reflect changes in legislation, guidance, or our organisational practices. The latest version will always be available on our website.
